IT Governance Processes SelectionDriven by Contingency Theory

Abstract

In today’s world, information technology (IT) becomes more ubiquitous in both life and business activities. How IT can be positioned to support organizational goals and business strategies is now a top agenda for all executives. The more alignment of IT function and business strategy can improve overall business performance and increase profitable growth. Effective IT governance helps ensure the alignment between business and IT. Many IT governance frameworks, best practices, and standards have been developed over time and utilized by organizations all over the world. However, organizations still struggle with selecting what IT governance processes they should implement. Therefore, this study explored how contingency theory and perception concept from phycology area can help answer the question. By using Delphi technique, seven variables from contingency theory which are strategy, structure, size, environment, technology, task and culture were found to influence IT governance process selection. The Delphi technique was conducted with nineteen IT governance experts from different background experiences to draw the opinions and perceptions of IT governance process selection through multistage of data collection. To increase validation, face to face interview with another three experts was conducted to present the finding and asked for comments. Furthermore, this study also provides a guideline to consolidate IT governance processes. The result of this research could help organizations to identify the most valuable IT governance processes to be implemented.