Development of a sales order processing system

Abstract

This following thesis is about the development of the sales order processing in a company that is used as a case study. The sales order processing is one of the important subsystems in the entire system in an organization. There are many technologies, tools and methods that could be applied in order to improve a sales order processing subsystem but in the first step one must gain understanding of the culture of that business in order to identify why it is using the present system. Then, by considering all the factors, constraints and requirements, the suitable sales order processing subsystem is developed. In this study, it shows the culture and characteristics of the business, the present problems, the different tools and approaches that are used in this thesis such as Business System Planning, Information Strategy, IDEFO and Conceptual Structure, and the conceptual design of the development of the sales order processing. The conceptual design covers the information flow, applications, database and the software that support the sales order processing in the case study. Also the further suggestions has been made to reach the most benefits for the case study. As a result, the development of this sales order processing will firstly reduce time from the first step of the process to the last step at least 14-15%. It will also encourage the company to utilize computers and human resources in the case study. The development of this subsystem will certainly have impacts to other systems, which would lead to the improvement of many other factors in the company in order to become competitive in this globalize world and fully satisfy our customers.